Frequently Asked Questions
We have collected the most frequently asked questions and answers and grouped them into categories for you on this page. Click on a category, then on the question, and the answer will be displayed. If you still need help after reviewing the information on these pages you can use our online support form to reach a customer service representative.
If you know what you're looking for and don't need to browse the categories you can use the search below. Type in a keyword related to your problem and a list of possible questions/answers will be displayed.
Product Information
All you need to know about the products available on Stream Karaoke.
Product Returns / Refunds
Our return/refund policy and related information.
StreamKaraoke Online Player
Information about the controls and features of our online streaming karaoke player.
- Can I burn songs to CD?
- Can I download songs?
- Does the Streamkaraoke player work with Macintosh?
- What are the minimum system requirements I need to use Karaoke Player?
- What is the "Vocals" button in the player used for?
- What is the sound quality like?
- Why don't you have songs by...?
- Why have songs disappeared from my playlist / search results?
Subscriptions
Information about how you purchase subscriptions, how to use the free trial period, cancellations etc.
- Am I being billed when I acquire a license?
- Can I let someone else use my subscription?
- Can I pay with anything other than credit card?
- How do I cancel my free trial?
- How do I cancel my subscription?
- How do I change my password?
- How do I change my subscription period?
- How do I update my credit card information?
- I think I have multiple subscriptions, how do I cancel them?
- Why do you need my credit card info when I sign up for a free trial?
- Why was I charged for my trial subscription?
Troubleshooting
Information relating to specific erros you have recieved while using the product/service.
- A song is incorrect / not working, can it be fixed?
- I can't acquire the license, what do I do?
- I have connected my computer to my TV but can't see the lyrics on the TV, how do I fix it?
- My player is not working, what can I do to fix it?
- The songs are breaking up while playing, how can I fix it?
- Why are the lyrics not in synch with the music I'm hearing?
- Why can't I see any lyrics?